Frequently Asked Questions
Everything you need to know about your OVO experience.
What is the standard shipping timeframe?
Orders typically process within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery times vary by destination and customs clearance.
What is your return and exchange policy?
We offer returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-edition collaborations and final sale items are non-refundable.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products restocked frequently?
Most of our seasonal collections and limited-edition drops are produced in restricted quantities and are not restocked. We recommend signing up for our newsletter for updates on new releases.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.